# How do I get support?

> Email support@personalisationhub.com with your platform domain, environment and screenshots; store staff go to their organisation's own helpdesk first.

FAQ · Getting Started · Last updated 17 September 2026

URL: https://personalisationhub.com/support-centre/getting-started/how-do-i-get-support/

Email [support@personalisationhub.com](mailto:support@personalisationhub.com). Support covers deployment errors, quota issues, configuration guidance and platform questions, with a standard first-response target of 4 business hours.

Store staff contact your organisation's own helpdesk first: the **Helpdesk Phone Number** and **Support Email Address(es)** your administrator entered under **Company Settings → Platform Set-up**. For SAML single sign-on, use the subject *SAML Integration Support*.

Include your platform domain, the environment (Development, Staging or Production), and screenshots. For a deployment issue add your AWS Account ID, CloudFormation Stack ID and Region; for a display issue add the display's **Asset ID** or **Device Serial Number** from its Display Details tab.

Response and resolution targets by severity are in [AWS deployment and support guide](https://personalisationhub.com/support-centre/platform-installation/aws-deployment-and-support-guide/). Before emailing, check the [Troubleshooting index](https://personalisationhub.com/support-centre/troubleshooting/troubleshooting-index/).

## Related

- [AWS deployment and support guide](https://personalisationhub.com/support-centre/platform-installation/aws-deployment-and-support-guide/)
- [Troubleshooting index](https://personalisationhub.com/support-centre/troubleshooting/troubleshooting-index/)
- [Find all the identifiers for a display](https://personalisationhub.com/support-centre/digital-signage/find-all-the-identifiers-for-a-display/)