# Get notified when a display goes offline

> Create an offline device notification so the right people receive an email when displays have been offline for a set time.

How-to guide · Digital Signage › Monitor and manage displays · Last updated 3 November 2026

URL: https://personalisationhub.com/support-centre/digital-signage/get-notified-when-a-display-goes-offline/

An offline device notification emails a list of addresses when displays have been offline for longer than a period you choose, at a frequency you choose. Set one up so store managers or the helpdesk hear about a dead screen without anyone checking the list by hand. Allow about 2 minutes.

## Before you begin

- An HQ Admin account with the Admin role.
- The email addresses to notify. You can use the `{$StoreManagerEmail}` token to send each alert to the manager of the affected store.

## Steps

1. In the left navigation, select **Displays & Devices**.
2. At the top right, select **Offline Device Notifications**. The **Offline Device Notification** page lists existing notifications with their **Email Address(es)**, **Number of Devices**, **Device Offline for**, **Email Frequency** and **Activation Status**.
3. Select **Create New Notification**.
4. Enter the email address or addresses to notify, or the `{$StoreManagerEmail}` token.
5. Choose how long a device must be offline before it is included, for example **1 Day**.
6. Choose how often the email is sent, for example **Daily**.
7. Save the notification.
8. In the list, make sure the notification's **Activation Status** toggle is on.

## Verify it worked

The notification appears in the list with **Activation Status** on, and **Number of Devices** shows how many displays currently meet its offline condition. The recipients receive the first email at the next scheduled send.

## Related

- [View a display's status and time offline](https://personalisationhub.com/support-centre/digital-signage/view-a-displays-status-and-time-offline/)
- [A display shows as offline](https://personalisationhub.com/support-centre/)
- [View a display's log history](https://personalisationhub.com/support-centre/digital-signage/view-a-displays-log-history/)