# Find all the identifiers for a display

> Open a display's Display Details tab to copy its Asset ID, serial number, IP address, device ID, make and model for troubleshooting in other systems.

How-to guide · Digital Signage › Monitor and manage displays · Last updated 17 September 2026

URL: https://personalisationhub.com/support-centre/digital-signage/find-all-the-identifiers-for-a-display/

Personalisation Hub keeps every identifier you might need to troubleshoot display issues across your digital signage network (e.g. in your MDM/CDM), your network allow-list or a third-party retail system, all on the display's **Display Details** tab.

## Before you begin

- An HQ Admin account. In Retail Admin, store staff can see the **Asset ID** and **Device Serial Number** for their own store's displays.

## Steps

1. In the left navigation, select **Displays & Devices**.
2. Select the display's **Name**, for example *Branch Entrance*. The **Display Details** tab opens.
3. Scroll down to the read-only identifier fields.
4. Copy the value you need into the system you are troubleshooting.

## Identifiers

| Field | Meaning | Used in |
| --- | --- | --- |
| Asset ID | The device's asset identifier | MDM/CDM, to manage the device remotely |
| Unique Device ID | The identifier the platform assigns to the device | Third-party retail systems that authenticate devices, for example store music |
| Public IP Address | The store's public IP address the device connects from | Validating IP allow-lists and diagnosing connectivity |
| Device Serial Number | The hardware serial number | MDM/CDM and hardware support |
| Display Resolution | Width x height in pixels, from the display type | Checking creative and display type match |
| Device Make, Device Model | Reported by the device | Hardware support |

## Verify it worked

The identifier you copied matches the device in the other system, for example the same serial number in your MDM/CDM device list.

## Related

- [View a display's log history](https://personalisationhub.com/support-centre/digital-signage/view-a-displays-log-history/)
- [Step 7 — Restrict platform access by IP address](https://personalisationhub.com/support-centre/platform-installation/step-7-restrict-platform-access-by-ip-address/)
- [ChromeOS: register a Chromebox with Google CDM and assign your kiosk app](https://personalisationhub.com/support-centre/integrations-and-3rd-party-guides/chromeos-register-a-chromebox-with-google-cdm-and-assign-your-kiosk-app/)