# Enable QR Control on a display

> Turn on QR Control for one display so visitors can scan its dynamically changing QR code and use their phone as a remote control for the QR Control campaigns running there.

How-to guide · Digital Signage › Active integrations on a display · Last updated 3 November 2026

URL: https://personalisationhub.com/support-centre/digital-signage/enable-qr-control-on-a-display/

QR Control puts a dynamically changing QR code on a display. A visitor scans it and their phone becomes a remote control: the mobile store site shows the QR Control campaigns running on that display, and tapping one plays it on the screen. You enable it per display on the **Enabled Features** tab. Allow about 2 minutes.

## Before you begin

- An HQ Admin account with permission to manage displays and devices.
- QR Control is enabled for the organisation under **Platform Admin → Enabled Features → QR Control**, and the default QR code settings are set. See [Enable QR Control and set the default QR code settings](https://personalisationhub.com/support-centre/personalisation-and-ai/enable-qr-control-and-set-the-default-qr-code-settings/).
- A campaign running on this display (Digital Signage) with the QR-Control touch-point enabled, for the experience to have something to engage. See [How QR Control works](https://personalisationhub.com/support-centre/).

## Steps

1. In the left navigation, select **Displays & Devices**.
2. Select the display's **Name**.
3. Select the **Enabled Features** tab.
4. Tick **Enable QR Control**. The QR settings for this display appear.
5. If this display needs different settings from the default, set **Size** (in px), **Qr Code Colour** and **Connected Icon/Logo Colour**.
6. In **QR Control - Mobile Site Template**, choose the mobile site template a visitor sees after scanning.
7. Select **Save Changes**.

## Verify it worked

The display shows a QR code in the position and size you set. In **Displays & Devices**, the display's **Enabled Features** column shows the QR icon. Scan the code with a phone: it connects to the display, and the mobile store site shows that display's QR Control campaigns in a carousel, with the other menu items pushed down. Tapping a campaign's call to action plays its video on the display.

## Troubleshooting

### No QR code appears on the screen

**Cause.** QR Control is off at the organisation level, or **Enable QR Control** is not ticked for this display.

**Fix.** Turn on **Enable QR-Control on Connected Store Displays** under **Platform Admin → Enabled Features → QR Control**, then tick **Enable QR Control** on the display's own **Enabled Features** tab. The code appears as soon as QR Control is enabled at both levels — it does not depend on a campaign being active.

## Related

- [How QR Control works](https://personalisationhub.com/support-centre/)
- [Change the QR code size, colour or position on a display](https://personalisationhub.com/support-centre/personalisation-and-ai/change-the-qr-code-size-colour-or-position-on-a-display/)
- [Let a visitor join the queue by scanning a QR code on a display](https://personalisationhub.com/support-centre/queue-management/let-a-visitor-join-the-queue-by-scanning-a-qr-code-on-a-display/)
- [Assign a different mobile site template to a store, display or zone](https://personalisationhub.com/support-centre/mobile-store-sites/assign-a-different-mobile-site-template-to-a-store-display-or-zone/)
- [Enable chatbot interactions on a display or mobile site](https://personalisationhub.com/support-centre/)