# Personalisation Hub for Pubs & Hospitality

Personalisation Hub is a self-hosted personalisation platform that helps pubs and hospitality venues grow revenue per head, fill quiet periods and bring guests back. It combines live store context (time, weather, stock) with your own customer data from your CDP, CRM, loyalty and decisioning systems, and uses it to personalise venue website, venue app, entrance screen and bar screen in real time. Results are measured from screen to sale, and everything runs in your own AWS account.

## Key facts
- **Best for:** Pubs, bars and hospitality venues
- **Outcomes:** Revenue per head, Bookings, Quiet-period covers, Repeat visits
- **Touchpoints:** Venue website, Venue app, Entrance screen, Bar screen
- **Data used:** Time, weather and stock, plus your own CDP, CRM, loyalty and decisioning data
- **Deployment:** Self-hosted in your own AWS account (VPC) and on your own domain
- **Devices:** Any digital signage device, alongside your existing app and systems
- **Try it:** 30-day free trial on AWS Marketplace, then billed through your AWS account

## Outcome
Higher revenue per head, fuller quiet periods and more guests who come back.

## How a visit is personalised
1. **Choosing where to go** (Venue site and app): Each venue's site shows what's on today, with bookings built in. Result: More bookings.
2. **Arriving** (Check-in and waitlist): Booked guests check in on arrival and walk-ins join a virtual waitlist. Result: No crowd at the door.
3. **During the visit** (Venue and bar screens): Screens follow the session, from lunch to the game and late, with offers matched to who's in. Result: Higher revenue per head.
4. **Before they leave** (Screens with dynamic QR): Guests scan to book the next fixture, event or Sunday lunch. Result: Return visits.

## Examples
- **Match day · new to the pub:** localisation (Sat 2:55pm · kick-off at 3; Sunny · 21°C; Match-day bundles · ready); customer data (New to venue; Sports fan · books for big games, groups of four; Upsell · match-day bundle for the table); campaign "Kick-off at 3." shown on venue website, venue app, entrance screen and bar screen.
- **Friday after work · regular group:** localisation (Fri 5:30pm · after work; Warm · 27°C; Share plates · new menu); customer data (Regular · Fridays after work; Group of six · rarely orders food; Upsell · share plates for the table); campaign "Share plates are here." shown on venue website, venue app, entrance screen and bar screen.
- **Sunday lunch · lapsed family:** localisation (Sun 12:10pm · lunch; Sunny · 23°C; Garden · 12 tables free); customer data (Lapsed · 90 days; Family · Sunday lunch; Win-back · kids eat free with a roast); campaign "Sunday roast is on." shown on venue website, venue app, entrance screen and bar screen.

## Benefits calculator
Inputs: venues, guests per venue per day, average revenue per head. Assumptions: uplift in revenue per head from personalised offers (default 10%). Venues × guests per day × 365 × average revenue per head × the uplift percentage.

## FAQ
**Do we need new screens?**
No. Personalisation Hub works with any digital signage device, alongside the check-in, app and data systems you already run.

**Does it work with our booking system?**
Use the built-in bookings and waitlist, or connect your existing system through APIs so check-in and screens stay in sync.

**How do we get started?**
Start a 30-day free trial on AWS Marketplace and run it in one venue. After that it's simply added to your AWS bill, and you can cancel any time.


Try it: [Try Free with AWS](https://aws.amazon.com/marketplace/pp/prodview-3uiwcnbrpvj76?trk=59c672e4-15c4-4782-aee9-4352db108809&sc_channel=el&source=personalisationhub)